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Warranty provisions

Warranty provisions of BMC Switzerland AG for end customers

BMC Switzerland AG (hereinafter BMC) congratulates you on the purchase of your new BMC product. Our name stands for high quality, durability and functionality in the development, production and processing of the materials used as well as the striking looks resulting from the finish, concept and design.

To ensure that your high-quality BMC product provides you with unlimited fun and riding pleasure for many years, you need to follow the advice described below and in your manual.

BMC provides top-quality bicycles in preassembled form only through specialised bicycle dealers.
The final readiness for riding and thus the guarantee of riding safety, in particular the buyer-specific adjustments of the suspension, gears and brakes, are only to be performed by authorised, specialised BMC dealers (hereinafter: BMC dealers).

The term "buyer" in this text refers to you, the end customer. The following warranty conditions specify the warranty services provided by BMC to the buyer and the requirements for making warranty claims.

1. Manufacturer warranty

The buyer has rights to warranty claims subject to the following conditions.

2. The products are covered by the warranty

The warranty only covers BMC-made frames, rigid forks and components (hereinafter BMC products). The warranty only covers new BMC products that were purchased from a BMC dealer. All other parts and components are excluded from this warranty.

3. Warranty period

BMC grants the following warranty periods from the date of delivery:
• Frame 3 years
• Paint 2 years
• Other BMC products 2 years
Buyers of a bicycle from Model Year 2011 onwards have the option of registering their frames within 30 days after
purchase with a BMC dealer on the BMC website (www.bmc-switzerland.com), which will extend the warranty
period for the frame from 3 to 5 years. The warranty period is not extended after repair/exchange of the frame.

4. Warranty exclusion

The following components/parts and situations are excluded from this warranty or lead to exclusion from this
warranty:
• Technical changes made to the bicycle without the approval of the manufacturer
• Later alteration/additions involving incompatible or non-original parts
• Wearing parts such as ball bearings, sliding bearings, bearing bolts, bearing screws, etc.
• Non-BMC parts/components
• Consequential damage
• Repair of the problem by the BMC dealer is possible
• Inappropriate use/transport
• Missing warranty inspection within appropriate period
• Inappropriate maintenance (Take note of the operating instructions!)
• Damage due to missing or faulty adjustment or worn components
• Consequences of a fall
• Damage due to weather effects or normal wear
• Damage due to unsuitable cleaning agents or additives, or tools such as high-pressure cleaners.
• Commercial lending/hiring

5. Scope of the warranty service

BMC agrees in this warranty conditions to provide the following services within the respective warranty periods:
• Repair or replacement with equivalent parts/components at the discretion of BMC, provided that the model and/or colour of the replacement may deviate from that of the replaced part;
• Services that are not covered by the warranty and that are within the area of competence of the dealer as well as the cleaning of bicycles delivered in a dirty state are charged according to the usual hourly rates, material and transport costs;
• A service provided under warranty (repair/replacement) does not extend the original warranty period. No warranty claims exist in addition to those mentioned above.

6. Submitting warranty claims

Warranty claims are to be submitted to your BMC dealer in the form of a completed warranty application form, the copy of a warranty card or a purchasing receipt from your BMC dealer. Your BMC dealer will report your warranty claim, incl. pictures of the defective parts and the frame number, to BMC who will decide on further procedures immediately after receipt of the warranty request. Parts that require inspection will be detached, cleaned and forwarded to BMC as required.
The BMC dealer will be provided with the products that have been repaired or replaced under warranty. The assembly and basic adjustment must be performed by the BMC dealer. All warranty claims can be rejected when this requirement is not met.

7. Crash replacement

The option of a once-off crash replacement service is provided for certain models after warranty registration on the BMC website (see Section 3). Please consult the BMC website: http://www.bmc-switzerland.com/us-en/service/warranty for details of the terms and conditions and a list of the models covered.

8. Severability clause

The legal effectiveness of the remaining clauses is unaffected if one clause of these warranty conditions is or becomes ineffective or has a legal loophole that needs to be closed. A valid clause that comes as close as possible to the original intent of the ineffective or missing clause shall be deemed to have been agreed upon.

9. Applicable law and jurisdiction

It is agreed that the courts of the Solothurn district shall be solely competent for all disputes resulting from or in connection with this warranty (including issues concerning validity of the contract). This purchasing contract is subject to Swiss law with the exclusion of conflict-of-law rules and the agreement of the United Nations concerning the international purchase of goods (UN Purchasing Law).

Warranty extension

For bicycles as of model year 2011, BMC shall offer the initial purchaser an optional warranty period extended to 5 years (instead of 3 years) on breakage of BMC frames due to material or processing defects.

Crash Replacement

The crash replacement is an optional service from BMC Switzerland AG, as a result of which you shall have the one-time opportunity to have your BMC frame replaced with a 40 % discount on the respective valid, official list price.